FAQ

FAQ

by jonathan

What is Accounting Issue?

Accounting issue is an independent provider of technical support for all Accounting Software like Sage and Quickbooks. All our tech support experts undergo mandatory training and refresher programs to make sure that they are familiar with the newest software and hardware. We use the latest in remote access technology to set up a secure connection with the client’s computer so that our experts can diagnose the exact problem.

Will you charge me if my issue is not resolved?

Accounting Issue will only charge you if the problem you described has been resolved to your satisfaction.

Do you have any experience at technical Support?

Our technical support specialists go through a meticulous selection process that checks their technical ability along with other things. The team has an average experience of over 5 years and after their selection, they undergo an in-house training program to make sure that at the top of their game.

Can Accounting Issue help me with my slow PC?

Slow PC’s can be extremely frustrating to work with. Our tech support experts will optimize your PC and enhance its performance.

Can Accounting Issue help me out with any hardware issues?

Many times, problems that look like hardware issues at first glance may actually be software issues. If you aren’t sure about the exact problem plaguing you, give us a call. We will not charge you anything unless the problem is fixed. If the problem does turn out to be a hardware issue, then we recommend that you contact the manufacturer for repair or replacement.

What kind of service should I expect from Accounting Issue?

When you call Accounting Issue, you will be patched through to one of our technical support experts who will begin to diagnose and fix your computer once you allow him remote access to your PC. While he is fixing your problem, you can either stay on the line or hang up. We will call you back once we are through.

How is remote support better than traditional tech support?

Remote support is not just faster and more secure than traditional tech support, but it’s also much more convenient. With remote access technology, you don’t need to lug your PC to a service centre or allow a strange into your home.

What is required for remote support?

All that is required for remote support is a broadband internet connection and your approval to remotely access your computer.

How can I sign up for this service?

You can call us on our Toll Free Number. We are available 24*7 days a week, all throughout the year.

Can I Export and Import to/from my computer from/to QuickBooks?

No, you can’t unless you have Web Connector Integration setup on your computer. If you don’t have Web Connector, you won’t be able to gain access to Import and Export.

How can I gain access on my Employees’ passwords?

Once you are done importing employees on to your TSheet, you will receive an e-mail which contains import details. The report is known as Sync Report. This report will comprise user ID and password of all the employees.

Where you can amend transaction in Sage?

All the elements of the transaction are visible on the screen for view, edit, unallocated or delete the transaction.

  • Sage Last Transaction
  • Transaction Type
  • Updated Nominal Accounts
  • Reconciled transaction
  • Who amended the transaction

How to amend Bank Receipts and Bank Payments?

You can amend details of Group at once.

  • The Bank Account
  • Transaction entered under same date as how will they appear in the same record.
  • Items are required in Receipts and Payments to ensure unique ref no.
    • Date
    • Save the Changes

What actually is a Public & Private Cloud?

public cloud refers to certain service that can be used by anyone with a strong network connection and a credit card. “Public clouds are easy to access, multi tenant virtualized infrastructures that are handled through via self-service portal.”

Private cloud is highly virtualized, stringing together mass quantities of IT infrastructure into easily handled logical knowledgebase.

Define Cloud Computing?

Cloud Computing is an approach to develop IT services that controls the accelerated power  servers along with virtualization technologies. This blends to multiple servers into a single large pool of computing and further divide the single large server into many small virtual machines that can be powered as per the requirement of the business.

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