This article provides some solutions if QuickBooks is unable to back up the company file. QuickBooks is a business solutions software that helps small and medium-sized businesses across industries manage their accounting functions. It offers payments, billing and payroll management facilities, as well as cloud functionality.
When users try to create a backup of the company file the program might shut down and one of the following messages might appear:
- QuickBooks is unable to back up company file
- Backup failed
Some of the common error codes related to this problem are H101, H202, H303, H505 and -6189, 82.
Causes of QuickBooks Is Unable to Back Up the Company File
- The .ND file has been damaged.
- The .QBW file was moved while an upgrade is going on without moving the related .ND file.
- The company file’s name is beyond the limit of 65 characters.
- The backup is being saved to an external drive .
- The size of the company file exceeds 3 GB.
- Another program running in the background is scanning QuickBooks.
- There’s a .ADR extension in the file name.
Before beginning, QuickBooks must be updated to the latest release.
Renaming the company file
- A backup of the company file must be created before making any alterations to it.
- If Loan Manager that was set up in QuickBooks is being used, users must recreate the information related to the Loan Manager after the company file is renamed.
- First, users must open QuickBooks Is Unable to Back Up the Company File.
- Then, users must press F1 or Ctrl + 1 for opening the Product Information window. Next, the location of the company file that’s in the File Information field must be noted down.
NOTE: In case the file name is very long, it will appear with ellipses (…). For finding out the full name, users must hover the cursor over the name.
- Now, QuickBooks must be closed. If in multi-user mode, the company file must be closed in all computers.
- Next, users must go to the location of the company file.
- On Windows 8, 8.1 and 10: Users must right-click on the Start button and choose File Explorer.
- On Windows Vista and 7: Users must right-click on the Start button and choose Open Windows Explorer.
- Then, users must right-click on the file and choose Rename.
- The file name might appear as [Company Name].qbw or just [CompanyName], based on if the Windows Folder Options have been set up to show or hide known file types extensions.
- Now, the new company file name must be typed in, and then users must press Enter. If users are prompted to confirm, they must select Yes.
Setting up QB for using the new company file name
- In QuickBooks File menu, users must choose Open or Restore an existing company. Then, they must choose Open A Company File and then choose Next.
- Now the new company file name must be chosen and then users must choose Open.
Backing up company file to an external hard drive or flash drive
- Users must save the file backup on a local hard drive, such as the C:\ drive and then copy the backup to the external drive.
- First, users must choose Save Copy or Backup in the File menu. Then, they must choose Backup Copy and then Next.
- Now, Local Backup must be chosen, followed by Next.
- Now, users will be asked: Where do you want to save your backup copy? They should choose Save It Now and then select Next.
- Next, users must go to a location on the C:\ drive and select the Save button. The process can be simplified by saving the file to the desktop, as the desktop is a folder in the C:\ drive.
- Now, after minimising QuickBooks, users must trace the backup file in the C:\ drive. Then, they must right-click on the file and select Copy.
- Now, the Windows Explorer window must be opened and users must double-click on the drive letter related to the external drive or flash drive for opening the drive.
- Then, users must right-click and select Paste.
For further assistance/information, please call our Accountingissue QuickBooks Tech Support Team at this toll-free helpline number 18007975219. The Accountingissue helpdesk personnel are available 24X7 to help you with any QuickBooks-related issue.